Having friendly and helpful people at your service not only improves the online casino experience but is also important when there are unexpected problems (more likely to happen in the US).Īs mentioned, this was an important factor and for a reason: while most online casino sites had live chat options – which means you can be in contact with them essentially rightaway – those who prefer to communicate via e-mail are going to have to wait anywhere from 30 minutes to a few days to get an answer. I wanted to know the response times, helpfulness and general atmosphere of each casino’s customer service department. The subsequent rounds of testing were about ranking these casinos in order, and the most important factor I looked at was customer service. I spent hours upon hours on forums reading about player experiences, and truth to be told, it was difficult to gather a list of real-money casinos with a solid track record for fast payouts.īut “difficult” was not going to stop me and I got it done. In order to pass from the first test to get on this list, an online casino has to deliver player cashouts in two weeks or less. I started by looking at the biggest problems surrounding online casinos (US casinos especially) ever since the UIGEA passed in 2006: fast payouts (or rather the lack of them).
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